Wholesale
Wholesale Account Qualifications
GWM is a wholesale-based company manufacturing premium blanks for the apparel decorating, imprintable, embroidery and promotional markets. We sell to companies that embellish for resale to their customers. A resale certificate number must be provided at the time of account creation. Please contact us for more information.
Inventory
GWM keeps a live and perpetual inventory report to customers. Please check our site regularly for special offers. And call to office.
Pricing
GWM offers a tiered pricing model with generous pricing and freight discounts based on order quantity. Our customer support and sales teams will work closely with you to design the pricing plan best for you. Prices may change due to unexpected raw material pricing increases or availability.
Shipping/Delivery/Order Pickup
Fast Shipping
We offer fast delivery throughout California, Nevada, Arizona, Oregon, and Washington shipping from our warehouse.
Order Pickup
Orders can be picked up at warehouse between 8:30 AM and 4:30 PM Monday - Friday. Please contact customer service (213)800-3045 to coordinate your pick-up time. Our will-call area accepts Visa, American Express, Discover, MasterCard, and Cash (if brought in before 4:00 PM), or certified checks (if brought in before 3:00 PM: these will be verified by the credit department).
All Pick-up orders must be pre-paid before they can be picked up at this location.
No money orders are accepted.
Drop Shipments
Drop shipments must be net, credit card or prepaid terms. All merchandise drop-shipped to third parties (e.g. screen-printers, embroiderers, etc.) must be inspected for accuracy (against packing list) and product flaws before printing or embroidering. GWM, Div. of J15 USA INC, is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.
No Order Minimums
We will gladly accept any size order. We do offer generous pricing and freight discounts based on order quantity. Please contact your sales representative or customer service for more information.
Back Orders
Back orders can be placed by contacting us. Back orders will be processed in the order they are received. Back orders resulting from partial shipment will be canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges. Backorders will be charged at current pricing.
Pricing
- All prices reflect a wholesale cash or check discount. Prices for payment other than wholesale cash or check will be provided in our standard price list upon request. Please contact your sales representative.
- Prices are subject to change without notice.
- Customers will be charged those prices in effect at the time merchandise is shipped.
Case Price: Price per piece of the same style, color and size when ordering case quantity.
Dozen Price: Price per piece for one dozen of the same style, color and size.
Payment Methods and Terms
C.O.D.
Terms are F.O.B., C.O.D. certified check. C.O.D. certified check customers receive one C.O.D. charge per box. C.O.D. company check customers receive one C.O.D. charge per order. The UPS C.O.D. charge is $11.00 per box and is subject to change.
Company Check
Acceptance of company check requires our prior approval via review of a GWM, Div. of J15 USA INC, credit application. Please call a request credit applications. Please allow 2-3 days for the GWM, Div. of J15 USA INC, check application to be approved. Accounts will be charged $35 per check, for checks returned for any reason.
Credit Cards
We accept advance payments via Visa, MasterCard, American Express, Discover, TeleCheck or bank wire. There may be a 3.5% convenience fee on all non-cash transactions unless otherwise prohibited by law. Net terms are available with credit approval. For your protection, we require a copy of the cardholder's identification and the proper completion of our credit card authorization form, Please call on our office request form, before the shipment of any credit card orders.
Returns and Cancellations
GWM prides itself on offering our customers accuracy and quality. If an error does occur, we will gladly work with you to find a solution.
Please Note: It is important to pre-test before printing an entire order or shipment. While some of the colors of the products are suitable for sublimation printing, polyester fabrics are at risk of dye migration during the printing process. We recommend you contact your ink supplier for instructions how to print properly on polyester fabrics. GWM does not assume any responsibility for issues stemming from decoration, nor do we accept returns due to bleeding.
Return Guidelines
- All claims and requests to return merchandise must be made within 5 business days of receipt of shipment;
- Any goods that have been altered, printed, re-labeled, washed, or are otherwise not in original condition cannot be returned;
- Irregulars, private label goods, and samples are non-returnable;
- It is the responsibility of the buyer to verify accuracy of style, color, size and quantity of any purchase prior to embellishment.
All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) number to be considered a valid return. The RMA number must be visible on the outside of the box. Merchandise cannot be brought back without a prior return authorization number from the customer service department. Please contact customer service at 213-800-3045 for an RMA or with any questions about returns.
Cancellations and/or revision orders may be cancelled only with GWM’s approval. Cancellations will not be accepted for work-in-progress custom orders. Orders in process that are revised may incur a service charge of 15%.
GWM reserves the right to charge a 15% restocking charge per carton with a $25.00 minimum on any cartons returned or refused and any applicable shipping charges.
RMA's will be cancelled if not received by GWM within 15 business days of the issuance of a RMA.
Please contact with any questions.
Private Label & Product Development
Our team can assist you in developing product for your own brand and label.
All custom private label programs will require a written contractual agreement with GWM. This agreement must cover these items in addition to any others that are needed to complete the program. Terms of payment, time action calendar that starts with the issuance of a purchase order starting with preproduction to delivery, costing of product landed duty paid, or F.O.B. country of origin, logistical pre-production approval, bulk order quality inspection, label use letter, label release letter, and if required warehousing and distribution costs.
Refused and unclaimed shipments or those returned due to customer error, are subject to a 15% restocking fee in addition to all freight charges.
Orders not picked up within 3 days of notification that the order is ready for pick up will be restocked with a 15% restocking fee (minimum charge is $25).
GWM reserves the right to refuse any order at its sole discretion.
We periodically monitor customer service calls for quality assurance.
ANY OR ALL LEGAL ACTION PURSUANT TO ALL PURCHASE ORDERS SHALL BE TAKEN IN THE COUNTY OF LOS ANGELES, STATE OF CALIFORNIA.